公司文化

亚马逊公司文化学习

Day 1

在头条的时候,公司经常强调“Day 1”意识,也就是把每天当做公司创业的第一天。开始以为是原创的,后来发现原来是从亚马逊学过来的——Jeff Bezos 在给股东的信中经常提到 “Always Day 1”。那么 Day 1 究竟是什么意思呢?

Leadership Principles

亚马逊还有一项重要的公司文化,那就是 Leadership Principles。这个规则如此重要,以至于他们会在面试的时候针对这里面的 14 个 Principles 提出问题。需要注意的是,虽然叫做 Leadership,但是这个是对每一个员工的要求,也就是每一个人都应该把自己当做领导者,而不是一颗螺丝钉。我想这个隐含的条件对许多公司来说都做不到吧?

原文有中文翻译,但是我认为翻译过于“雅”而没有做到“信”,好多信息都做不到忠于原文,所以我这里又自己翻译了一遍:

https://www.amazon.jobs/en/principles

偏执于客户

领导者从客户出发并回归于客户。他们努力工作来赢得和维护客户的信任。尽管领导者也会留意竞争对手的动态,他们更偏执于客户。

主人翁意识

领导者是主人翁。他们从长远出发思考,不会为了短期结果牺牲长远利益。他们从整个公司,而不只是自己团队的角度行动。他们从不会说:“这不是我的工作”。

发明并简化

领导者期待并且要求他们的团队能够创新和发明,并且总会找到能够简化的方法。他们了解外部,从各处寻找新的主意,也不会被“不是我发明的”限制住(也就是说会积极采纳别人的优秀观点和方法,而不是重新造轮子)。当我们研究新东西的时候,我们接受很可能长时间被误解这种情形。

能够做对,并且经常做对

领导者经常是对的。他们有很好的判断力和直觉。他们寻求不同的理念,也会质疑自己的理念。

Learn and Be Curious 学习而且有好奇心

Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
领导者从不停止学习而且总是寻求提升自己。他们对新的可能性充满好奇并且会用实际行动去探索。

Hire and Develop the Best 招到并且培育最优秀的人

Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.
领导者能把每次招聘和晋升的标准提高。他们能够发现不同常人的天才,并且愿意在整个组织中让他们轮岗。领导者培养领导者并且很认真地为其他人做教练。亚马逊提供 Career Choice 等服务来让大家能够提高自己(Career Choice 是亚马逊提供的培训服务,可以报销 95%)。

Insist on the Highest Standards
坚持最高标准
Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
领导者坚持高标准——以至于很多人觉得这些太高了。领导者持续提高标准并且驱动着他们的团队产出高质量的产品服务和流程。领导者确保不会像下游输送残次品,问题解决了就是解决了。

Think Big 想搞个大新闻

Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
想得很小只是一个自我实现的预言。领导者创造并传达一个宽广并且多产的领域。他们的思路异于常人,并且总是在找能够服务与客户的边边角角。

Bias for Action 崇尚行动

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. 
速度在商业世界中很重要。许多决定和行动都是可以撤销的,所以不需要过度深入研究。我们赞赏深思熟虑过的冒险行动。

Frugality 节俭

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.
用更少做到更多。捉襟见肘孕育组织多谋、自给自足和创新。增加人员编制、预算和固定支出并不会有额外收益。

Earn Trust 赢得信任

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.
领导者认真倾听,坦率直言,尊重他人。即便会非常尴尬,他们也用于自我批评。领导者并不总是觉得自己一定是对的。他们以最高水平要求自己和团队。

Dive Deep 深入

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
领导者参与所有层级,他们了解细节,经常审计,当指标和描述有出入的时候会提出怀疑。没有任何事实能瞒过他们。

Have Backbone; Disagree and Commit 有脊梁;服从大局

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
当有不同意见的时候,领导者有责任不卑不亢地提出,尽管这么做可能会让人不舒服或者筋疲力尽。领导者应该有定力。他们不因为面子而折衷。一旦做出了决定,他们全力实现。

Deliver Results 输出结果

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
领导者聚焦于他们业务的关键输入,并且能够按时以正确的质量输出结果。尽管会有挫折,他们会迎难而上并且绝不妥协。

参考

  1. Amazon Letters to Shareholders
  2. Amazon Leadership Principles

Netflix 公司文化学习笔记

在头条的时候经常听一鸣说到“context, not control”,开始以为是他原创的,后来才知道原来是从 Netflix “偷”来的。不过当时其实自己并不能特别理解这其中的含义,直到后来在创业公司,偶然想到才感觉真是醍醐灌顶,于是特意找来完整的 Netflix 文化 PPT 学习了一下,并做了一写笔记。

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Value are what we value

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公司价值观体现在我们珍视什么。几乎每个公司都有一些听起来很高大上的价值观,然而这些金玉在外的话语是没有用的。

  1. 公司真正的价值观体现在公司奖励哪些行为,提升哪些人,以及解雇哪些人。
  2. 公司的价值观也体现在员工们珍视的行为和技能中。

High Performance

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Freedom & Responsibility

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Context, not Control (My favorite part :p )

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Highly Aligned, Loosely Coupled

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Pay Top of Market

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Promotions and Development

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